Banking company of America Prepaid Mobile App FAQs


Is my online Username and Password the same for the App?

The Username and Password used on the App are non continued to the Username and Password used on the Prepaid website. They may be fix up as the same only it is not required.

Why do I have to create an account?

Y'all'll need to create a new App account for Prepaid Mobile Services since this service is separate from our other services that Bank of America or its affiliates also provide. Prepaid Mobile Services exercise non require you to enroll in other services showtime.

How practise I sign in?

Sign in with the Username and Password you created for your Prepaid Mobile Services business relationship, which are dissimilar from credentials you may take created to use our other services. If yous chose the "recollect me on this device" pick the last time y'all signed in on the device, y'all generally volition but need to enter your password.

How exercise I add a carte?

You volition be prompted to add a card after you lot create your account. If you don't add a bill of fare immediately, you will be asked to add together a carte du jour when you sign in again. You can too add additional cards by selecting the plus symbol (+) in the upper right corner of the transaction/balance screen.

How do I edit my card data?

Tap the card image of the card yous desire to edit

How do I manage my account information?

To manage your account, go to your User Profile under Settings to edit your password, email address and mobile telephone numbers. This will just update your Prepaid Mobile Services profile. Yous will also need to update your website profile (if Applicable).

Will changes fabricated on the App update my profile for the website?

Changes fabricated to your email or telephone number in your contour settings will non update your information on the Prepaid website.

If you lot are, however, irresolute the electronic mail or phone number in your mobile Alert Settings under the Alerts Option, this will as well update the alert settings on the website.

Can I suspend my card?

Yeah. If you have temporarily misplaced your card and don't want to authorize new purchases or transfers y'all may cull to append your card through the mobile App or website.

A suspended card volition nonetheless allow some activity such as: credits, dispute adjustments, deposits, fees and previously authorized purchases.

Mobile App –

1. Select the circle icon with three dots on the balance/transaction screen

2. Select Card Controls

iii. Toggle the Suspend switch

4. A window will appear request the user to confirm the activeness, select Append

5. Your card is now suspended from utilise.

Website –

1. Navigate to "My Settings."

2. Select Append Card.

3. A confirmation screen will display.

4. Select Suspend to confirm the action

5. Your carte is now suspended from use.

How do I reactivate (unsuspend) my card?

To reactivate (un-suspend) a card, simply login to the mobile App or the website.

Mobile App –

1. Navigate to the transaction/balance folio for the suspended card.

2. Select reactivate.

3. A confirmation screen will display.

4. Your card is at present active and ready for use Website – upon login

5. Select Reactivate Bill of fare along the pinnacle of the folio after sign on.

If yous navigate to different pages while on the website before you reactive (un-suspend) the carte du jour, the reactivate message volition be lost.

To reactivate:

i. Navigate to "My Settings."

two. Select Reactivate Card.

3. A confirmation screen will brandish.

4. Select Reactivate to confirm the activeness

5. Your card is now active and fix for employ.

What happens when I delete my profile?

When you delete your contour on the App, we volition delete your Prepaid Mobile Services business relationship from this phone and all of the associated personal data and card data that we've collected from you from this phone.

You will no longer have admission to your Prepaid Mobile Services business relationship on the App.

Your cards and accounts you may take created for other services unrelated to the Prepaid Mobile Services will non be afflicted. You can proceed to use your other cards and access other services after deleting your profile.

To re-add a card that was previously deleted, select the Add together Card option under Settings.

Who do I contact if I am having problems with the App or bill of fare?

Please call the number on back of your card.

Why do I need to verify my email accost?

Nosotros will occasionally ship you lot account management messages to notify you of action on your Prepaid Mobile Services account. For your security, we verify your email address to ensure you lot are the owner of this account and can receive these messages.

What practice I do with the email verification code?

In one case you receive your electronic mail verification lawmaking, render to the Depository financial institution of America Prepaid App and enter the code to confirm your email address.

I oasis't received a code to verify my electronic mail address. What practise I do?

The verification lawmaking may take a few minutes to arrive in your inbox, depending on your connection and email service. If you still oasis't received the code, you can request some other code from the App.

How many incorrect login attempts practice I get before my account is locked?

The App will lock if 5 failed attempts are consecutively entered. Once locked out the password must be reset through the Forgot Password feature.

How practice I unlock my account due to failed login attempts?

Select Forgot Password and follow the steps displayed on the App to reset your password.

Can someone become my carte du jour number or personal data from this App?

We do not store account information on your device unless you've turned on quick access which displays your rest earlier you log in.

We use SSL to encrypt your personal and account related data.

Nosotros recommend not storing your User ID or Password in other Apps (such as notes or memo pad) so if your phone is lost or stolen; the login data is not accessible.

Will I ever be asked to share my User ID or Password?

No, Bank of America will never request your Username or Password. Some websites and software offering tools or help with managing your accounts. If you requite them your Username and password, yous may chance unauthorized action or fraud on your account.

If you take already provided your Username and Password to a tertiary political party and desire to protect yourself, please change your countersign immediately. If you meet suspicious activity, please report it immediately by calling the number on the back of your card.

What are some tips to avoid fraud?

Sometimes criminals will try to trick individuals into disclosing personal information in a text, email or on a call. Phony emails may direct you to a fraudulent website that looks like a Bank of America website. These phony emails may even enquire yous to call a phone number and provide account information. Delight think that:

  • Depository financial institution of America volition never enquire you in an email or text to disclose any personal information, such equally your Social Security Number, PIN (Personal Identification Number) or Prepaid Card Number
  • Offers that sound likewise good to be true often are. You may be asked to fill up out a short survey in exchange for money existence credited to your account at the account number you provide. Depository financial institution of America will never request your data in this mode
  • Claims that your account may be airtight if you neglect to ostend, verify or cosign personal information are non from Bank of America

If yous receive a suspicious email or are directed to a website that too looks like Banking company of America, study it to [electronic mail protected] and then delete the suspicious electronic mail.

For additional data on preventing Fraud, please visit www.bankofamerica.com/prepaidprivacy

Tin I add my personal Banking concern of America credit or debit card to this App?

No. This App is for Depository financial institution of America prepaid products only.

Are at that place fees to apply the Bank of America Prepaid App?

We practise non accuse a fee simply bulletin and data rates from your mobile telecommunications service provider may apply.

What are alerts?

Alerts are notifications we transport you lot regarding activity on your bill of fare. You tin can subscribe to receive alerts by navigating to "Alerts".

How do I receive alerts?

Y'all tin can cull to receive alerts through text messaging or email. If you choose text messaging, you volition receive letters from either 868472 or 288472.

Please notation: Message and data rates from your mobile telecommunications service provider may apply.

How do I manage my Alerts?

You can manage your alerts, including how you want to receive your alerts, within your application on your mobile telephone. To manage your alerts:

1. Select the Menu icon.

2. Select Alerts.

3. Select a card to manage alerts.

4. The next screen will brandish delivery methods and the alerts currently available.

5. Select Edit to manage your email or telephone number information.

6. Toggle alerts on or off

Why is the contact information for prepaid alerts divide from the contacts I have added to my business relationship?

For prepaid alerts, you lot can manage and use the contact information directly associated with your prepaid card. Whatsoever changes made using this service volition be practical to your prepaid card business relationship.

To manage your prepaid carte contact data, navigate to Alerts for your prepaid card and select "Delivery Methods".

What is Quick Admission?

Quick Access is a feature that allows y'all to view your card remainder without having to sign into the App.

Delight refer to Section 4.6 of the Bank of America Prepaid Mobile Services Terms and Weather condition for boosted information on this feature.

How practise I turn on and off Quick Access?

1. Select Bill of fare icon.

2. Select Settings.

3. Select Quick Admission.

4. Toggle Quick Access on and off.

How practice I access Quick Access?

Once you have turned on Quick Access from your App settings, tap on our logo towards the superlative of the sign in screen to open up Quick Access.

What if I want to delete my Prepaid Mobile Services business relationship?

1. Select the Card icon.

2. Select Settings.

iii. Select Delete Profile.

four. A message "Are yous certain yous desire to delete your profile?" will appear.

five. Select Proceed.

6. One time the profile is deleted y'all volition no longer have access to the Prepaid Mobile App.

You volition demand to re-enroll if you want access to the App again.

Tin can my Prepaid Mobile Services App session time out?

Yeah, for security purposes after 8 minutes of inactivity, the session will expire and you lot will need to log in again.

How do I reset my countersign if I forgot my countersign?

1. Select Forgot? In the Countersign section of the Log in screen.

2. Enter Username and select Send Instructions.

3. A verification e-mail volition be sent to your primary email address.

four. Enter the Verification code provided in the email on the Verify Email Address screen.

5. Select Go along.

six. Enter a new password and confirm countersign on the Reset Password screen.

7. Select Reset Password.

What if I don't receive the Password reset email?

1. Tap on Ship Another Code.

2. A verification email volition be sent to your principal email address.

3. Enter the Verification code provided in the e-mail on the Verify E-mail Address screen.

4. Select Continue.

v. Enter a new password and ostend countersign on the Reset Password screen.

6. Select Reset Countersign.

If you are still non receiving the verification email, bank check your spam or junk binder to see if the email was accidentally placed there. Sometimes the spam filter catches the email.

Note: If you are using a work/employment email address and not receiving emails, confirm the email address and check your spam folders. Then have your employer check to encounter if this blazon of email will be blocked.

The link with the Forgot Countersign email does not work?

The link inside the Forgot Password email is merely active for xxx minutes. If y'all attempt to click on information technology after that time menstruum, you'll receive an fault bulletin. You will need to get through the Forgot Password process over again to asking another forgot password electronic mail.

The limit to reset your countersign is 4 times within 24 hours.

How many characters tin can be in my password?

Must be 7-32 Alphanumeric with at least one numeric value. The password cannot be ascending or descending sequence (e.g., 123456789, 987654321) and 1 digit cannot make up over half the password.

What if I forgot my Username?

1. Tap Forgot next to the Username on the Log in Screen.

2. A system email volition be sent to the master email address y'all used to enroll into the Prepaid Menu App.

What if I alter wireless carriers?

If y'all do not change your mobile phone number and mobile device when you switch to another participating wireless carrier service, your service will work without interruption.

If you do change your mobile device only not your phone number:

ane. Download the App to your new mobile device.

2. Log in to the App as usual.

What if I upgrade my mobile device?

If you upgrade your mobile device, you will well-nigh likely keep your current mobile number with your new device.

Yous can download the application again and apply your existing credentials to access your mobile account.

If possible, delete the application from you lot old mobile telephone before disposal.

Do I need to register again if I change my mobile phone number?

No, y'all tin can log in to the App with your existing credentials.

Y'all will need to update the phone number within the App.

1. Select the menu icon

2. Select settings

3. Select manage phone number

4. Edit the existing phone number with the new phone number

v. Save changes